Shipping policy

At Aurea Curations, we are committed to delivering your orders as quickly and efficiently as possible. Below are the details of our shipping policies, including processing times, delivery options, and other important information.

1. Processing Time

  • All orders are typically processed within 1-3 business days after the order is placed.
  • Orders are not shipped on weekends or holidays.
  • You will receive a confirmation email with tracking information once your order has been dispatched.

2. Shipping Times & Delivery

We offer worldwide shipping. Estimated delivery times depend on your location and the shipping option chosen:

  • Standard Shipping: 7-20 business days
  • Expedited Shipping: 5-12 business days

Delivery times may vary due to external factors such as customs processing, natural events, or other unforeseen circumstances beyond our control.

3. Shipping Costs

Shipping costs will be calculated at checkout based on your order size and location. We also offer free shipping promotions during special events.

4. Tracking Your Order

Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your package on the shipping provider’s website. Please allow up to 48 hours for tracking information to become available.

5. Customs, Duties, and Taxes

All international orders may be subject to import taxes, customs duties, and fees, which are levied once the package reaches the destination country. These charges are the customer’s responsibility.

Aurora Curations is not responsible for any delays caused by customs or for any additional customs charges once the package has shipped.

6. Order Issues

If you experience any issues with your order, such as missing, delayed, or damaged shipments:

7. Wrong Address

It is the customer’s responsibility to ensure that the correct shipping address is provided. If an incorrect address is provided, we cannot be held responsible for lost packages. If the package is returned due to an incorrect address, additional shipping costs may apply for reshipment.

8. Lost or Stolen Packages

Aurora Curations is not responsible for lost or stolen packages confirmed to be delivered to the address provided during the checkout process. However, we will assist in working with the carrier to locate the package or file a claim.

Contact Information

For any questions or concerns regarding shipping, please contact our customer service team: